LABYRINTH
Group & Party preparedness
You've made a reservation, now what?
Find all the things you need to know prior to arriving at the Park for your reservation. If you have any other questions, please feel free to send us an email or give us a call.
Waivers
Please be aware that all participants are required to have a completed waiver. The waiver must be completed by a parent/guardian if the participant is under the age of 18. Please note: waivers from previous reservations will not be accepted.
You can access the link to the waiver through your reservation confirmation email.
All climbers MUST fill out a waiver for the reservation, regardless of if they’ve climbed at the park in the past. The group leader is responsible for ensuring everyone has completed the waiver.
Find & Share Waiver
To share the waiver, click the “Sign & Share Waiver” button in your confirmation email. Once it takes you to the Waiver page, click “Copy Link to Clipboard” and paste the link into an email, text, or other form of communication and send. Please ensure you are sending the link to the waiver and not your reservation portal.
After sending the waiver invitation to each of your guests, you will be able to see who has completed the waiver on that same page. You can also easily add, remove, or resend the waiver to any of your guests.
Final Payment
Full payment is due two weeks prior to the date of your reservation unless you paid in full at the time of booking. You can pay your balance online by clicking the “View/Manage Reservation” button in your confirmation email.
If you prefer to pay over the phone, need to make changes to the reservation, or have any questions about your balance, please contact our reservation specialists 240.389.4386!
HEADCOUNT
Labyrinth is a flat fee regardess of number of climbers, so you don’t need to stress too much about RSVPs.
For younger groups, this covers 15 climbers + 3 chaperones. Chaperones can be age 14 & up as long as they know they’re there to help out. We also recommend having 1-2 adults on the ground helping out. The Labyrinth has a firm maximum of 18 climbers total.
Please also remember, the Labyrinth is only open to ages 7 & up!
Note About Headcount Requirements
If you show up to the Park with more than 18 climbers and/or climbers under the age of 7, we will not be able to accommodate these exceptions.
Our requirements for the Labyrinth are based on years of experience and we want to set you up to have an amazing time!
Plan timing accordingly
Your reserved time is the time you will begin your safety briefing. Please ask guests to arrive 30 minutes early so that your group is ready to start promptly at your scheduled time. This helps account for late runners, gives you time to set up, and get checked-in! Given the Labyrinth is a shorter time frame with specially dedicated staff, we may not be able to accommodate late-runners.
The harnessing and briefing process will take approximately 30 minutes after which your 90 minute climb will start.
You’ll have access to the Black Diamond Area from the time you arrive through 1 hour after your climb ends. All in, you will have up to 3.5 hours at the Park.
Black Diamond Area
You’ll receive space in a Black Diamond Area conveniently located near the Labyrinth for the duration of your visit! The Black Diamond Area has picnic tables and a fire pit.
You’re welcome to bring party items such as balloons, table cloths, cake, etc. We ask that you please respect this outdoor space and refrain from bringing decor like confetti and clean up after yourself.
What to wear
Athletic, closed-toe shoes are required. Heels, sandals, flip flops, crocs, etc. are not permitted on the courses.
The Adventure Park is open rain or shine. Please be sure all participants are dressed appropriately for the weather conditions on the day of your visit. If it’s cold outside, we recommend dressing in layers so that you can add or take off as needed.
Long hair (below the chin) must be tied back.
Gloves are not required at the Park, but are recommended. You are welcome to bring your own (leather-palmed gardening gloves are acceptable) or purchase a pair from us. We have several glove options available and even have group discounts. Be sure to add gloves on to your reservation in advance rather than at the Park to save! Please note that the gloves provided are to protect your hands on the courses, and are not designed for warmth. On cold days, climbers may wish to wear their own gloves underneath the climbing gloves provided.
Food
Guests are welcome to bring their own food into the park or get something from our brand new food truck, The Munch Mobile. Our food truck has snacks, drinks, and hot foods such as burgers and hot dogs. We also have pizza that’s available by the pie or by the slice. Make sure the food truck will be open for your visit! Find the hours & full menu here.
The Munch Mobile & Park Trading Post are card or digital pay only – we cannot accept cash.
If you have a large group, we highly recommend placing an order online a few days ahead of time so we can ensure we have supplies and so you can avoid long wait times.
Picnic tables are available for guests at the front of the park on a first-come first-serve basis unless a reservation has been noted.
Cancellation, Rescheduling, & Changes:
All group reservation changes and payments may only be done by the group organizer.
Weather
The park is open rain or shine. In the event of severe weather conditions, such as thunderstorms or high winds, the park may not be able to operate. In this instance, you may reschedule your visit. If there is a temporary closure (e.g. a passing storm), your group may choose to wait out the storm if there is availability. There is no guarantee that there will be availability later that same day as Labyrinth requires special staffing.
Rescheduling & Cancellations
You can reschedule or cancel your reservation for any reason up until the day before your reservation by 5 PM. Rescheduling is subject to availability. If you notify us that you would like to cancel, we will issue you a gift card equal to the full value of your trip. This gift card never expires and can be used towards any future reservation.
Changes to Headcount
You may add or subtract tickets to/from your reservation up until the day before your reservation by 5 PM. Adding tickets is subject to the Labyrinth’s capacity and headcount requirements outlined above. Given the Labyrinth is a flat fee rather than per person, there will be no change in total cost should your headcount change.
Late Cancellations & no shows
Late cancellations and/or no shows are ineligible for a refund or credit. For example, if you pay to have 10 harnesses reserved and two of your guests do not show, you will not receive a refund for the missing climbers, but may substitute other guests in their place.
Learn More
Looking for more information to share with your guests? If you’re wondering generally what the Park is like, policies, or safety guidelines, check out these videos!
Safety Briefing
Learn about safety features! You will have to watch this at the Park regardless of if you’ve seen it in advance.
What is an adventure park?
Wondering generally what we offer? See some clips from the trees and hear from staff & guests about the Park!
