From the very beginning the excellent staff made us feel right at home. We were greeted with helpful instructions about where to sign in and then immediately taken to the harnessing area. Our instructor was knowledgeable and patient as we had an apprehensive 6 year-old. The staff on the grounds were also very helpful with giving tips on how to successfully complete the courses we chose to do. And when my 6 year old got stuck on a zipline, a staff member helped him to successfully reel himself in. Highly recommend!!