FAQ

See the Prices & Hours page here

All dates and hours listed are subject to change without notice.

The Adventure Park is open rain or shine, so we recommend dressing for the weather! If you don’t want to climb in the rain, you may always reschedule for a different day even if we remain open. Although we cannot provide refunds, we do offer compensation such as rebooking credits, reschedules, or weather vouchers.

General Cancellations: You can cancel or reschedule your reservation for any reason ahead of time. If you wish to cancel, you’ll receive a full rebooking credit that will never expire, and/or any gift certificates used on the reservation would be reactivated. You can cancel online through your confirmation email, or give us a call if you have another date in mind and prefer to reschedule on the spot. 

Weather Closures: In the event of severe weather (such as thunder, lightning, or high winds) the courses may close. In the event of any course or park closures while you’re at the Park, your time may be extended if we reopen that day, or vouchers will be made available for you to use towards future climbs that season! We offer 50% vouchers if you’ve gotten more than half of your time in, or 100% if you’ve gotten less than half. If the Park has to close for the remainder of the day due to severe weather, future reservations that have not started will be contacted and issued a full rebooking credit that never expires.

No-shows are ineligible for compensation.

See the Group Cancellation Policy here.

At the Park we make the safety of customers and staff our top priority. When lightning strikes within a certain radius, we will close. Whether we open back up on a given day depends on the forecast. If our county is under a severe thunderstorm warning or watch, we may decide to close in anticipation of a storm rather than wait for it to hit. While it may appear that skies are clear at the Park, if radar indicates any danger coming, we must close.

Although we are unable to offer refunds, in the event of any course or park closures, your time may be extended, or vouchers will be made available for you to use towards future climbs that season!

We will make every effort to contact leaders of any remaining reservations in a day should we be forced to close due to weather. If you are unable to reach us and the forecast is uncertain, please check our Twitter page, where we will post updates regarding closures.

Please find all of our pricing information on the Prices & Hours page here. 

Every climber must purchase a ticket. Harnesses may not be shared.

Reservations are required. We will not be accepting walk-ins at this time. We have limited capacity, so please click reserve tickets to check on availability & reserve your climb!

Plan to arrive early. If you arrive late to your reservation, we cannot guarantee that we will be able to serve your group at your time of arrival.

Advanced reservations are required for group discounted rates. Find out more on our Groups Page.

We can accomodate climbers ages 5 & up! Please note that 5 & 6 year olds must climb with an adult at a 1:1 ratio at all times.

Please visit our Park Rules page to see a chart that shows which courses each age group can climb. 

Tickets in the main Park are valid for 3 hours of climbing, unless you’re reserving Last Call tickets later in the day.  There is also an additional 40 minutes for the safety briefing and getting geared up. You are encouraged to be prepared prior to buying your tickets (i.e. restrooms, snacks and dressed properly) so you can maximize your time in the park. Every climber must purchase a ticket – harnesses may not be shared.

Last Call: Ticket sales end 2.5 hours before closing. Typically, we offer discounted tickets during the last 80 minutes of General Admission start times. These “Last Call” tickets will allow you to climb until we close, between 2-3 hours. Last Call time slots will be noted in red when reserving tickets online.

Safety Briefing: The process of going through the Safety Briefing and learning how to fit your harness takes about 40 minutes. This does not cut into your climb-time. For example, if you purchase a 3 hour Aerial Forest ticket and your reservation is for 2:00 PM, your 3 hours will start at approximately 2:40. We take this time to prepare you to be an active participant in a real adventure. If you plan to come multiple times per season, you may speak with a Supervisor about being able to bypass the briefing for future visits after taking part in at least 1 briefing.

If making a reservation close to the end of the day: Keep in mind that our toughest courses start closing 1.5 hours before the Park closes for the evening. Climbers starting within our last few hours of operation will likely not get to climb our Black or Blue courses. You also may not get a full 2 or 3 hours depending on how close the reservation is made to end of day. There is still plenty of fun to be had though, and it may be a great option for you!

Labyrinth: If you have a reservation in the Labyrinth, tickets are valid for 90 minutes of climbing + 30 minutes for the safety briefing and gear up.

Tickets are only required for guests who are climbing. Observers are always welcome in the Park, free of charge. We have walking trails and seating throughout the Park. 

We do offer a military discount! Please see our Military Discount Page for more information.

There is no height restriction for the ropes courses and ziplines. 

Our weight limit is 265 pounds. 

We accommodate climbers ages 5 & up (our oldest climber so far was 95!) We require all 5 & 6 year olds to climb with an adult at a 1:1 ratio at all times, no exceptions. 

For younger climbers, there are age restrictions and supervision requirements for the climbing courses. Please check out the full chart of participation and supervision requirements on our Park Rules page.

The trails range from easiest (purple) to expert (Double black diamond). Relative to each persons ability, the trails are very manageable but become more physically challenging as you progress to more difficult trails. If you have not been up in the air before, you may be unsettled at first about being 10 feet above the ground on a yellow trail or 20 feet above the ground at points on a green trail. Very quickly you will begin to have fun with the challenges and the height above the ground will not be your main focus. Your focus becomes being balanced and efficient on each bridge you are crossing. You will be secure in your harness as long as you are Always Attached. Being attached to your lifeline is the most important requirement to remember and you are responsible to be Always Attached.

Most people that lead an active lifestyle and are in good health should not have any difficulty in completing many of the trails. You are able to proceed at a pace that is comfortable to you. You are also welcome to leave the ropes course and take a break. Unlike the purple, yellow and green trails, the black trails are very challenging.

All participants will be provided adequate training, so lessons are not required. If you feel as though you or a certain participant you’re with needs further support, please call us.

We love seeing new faces at the Park but we understand the experience may not be for everyone. If you’ve checked in and completed the safety briefing, but cannot make it past the starting platform, we’d be happy to give you a rebooking credit (if you have another loved one who’d like to use it) or give you your money back. So come try it out, risk free!